Frequently Asked Questions



I ordered after the cutoff time, what will happen?

Your order will be shipped the next shipping day (e.g. If you missed Sunday then it will be shipped Thursday).

Will I receive my order the next day?

In most cases, yes but it is not guaranteed. We will most likely use Royal mail tracked 24 but this can take 48hrs on occasions. So next day delivery days will be Wednesdays and Fridays/Saturdays, depending when ordered. If an order is delayed or lost then we have to wait 7 days before we are able to make a claim. 

If my order is a day late will my items be stale?

No! Your items will be baked fresh the day before and will have a shelf life of at least 5 days! Each item will also be individually wrapped to lock in extra freshness.

Why are some items sold out?

We Re-stock the site every Monday and Thursday.

I made a mistake in my order, what will happen?

Unfortunately there is nothing we can do as we are unable to accept returns, there is a confirmation process at the checkout to confirm your order, please double  check you are happy before you commit as we are unable to change any details once the order has been processed.

My order arrived with a wrong item or items, what will happen?

On a rare occasion we might get something wrong. If we do then you will receive a refund or replacement.

Are your products nice?

Believe it or not, we have been asked this question. We (And many, many repeat customers) do really love our products as we take great care in providing not only a top quality product but we also believe in a fair price too!

How will my order arrive?

We use small robust boxes sealed inside a tamper proof waterproof bag.

I have an allergy, how do Check ingredients?

Please see our nutrition guide at the bottom of the page. If you are still unsure then please send us the WhatsApp chat.

I need to confirm something or just ask a question that isn’t listed above, how do I get in-touch?

If you need to get in-touch then please use our online WhatsApp chat. We try to respond ASAP during working hours.